delivery + returns.
Your online orders are enabling our small business to keep going at this difficult time, and we're incredibly grateful for your support. While there are still restrictions in place, we're processing and sending orders as quickly as possible but please be aware that your order may take slightly longer than usual to get to you.
All postage prices are to UK mainland; please enquire first for areas such as Scottish Highlands and Islands.
SMALL PRODUCTS: 2-3 DAYS, £2.95
Small items like stationery, cosmetic pouches and totes will be sent using Royal Mail Signed For Second Class.
MEDIUM PRODUCTS: 2-3 DAYS, £4.50
Medium-sized items like candles, prints, throws and cushions will be sent via Royal Mail Signed For Second Class.
TRACKED COURIER: 3-5 DAYS, £8
Heavier rugs and fragile vintage items will be shipped via Royal Mail/Parcel Force on a tracked delivery service.
INDEPENDENT COURIER DELIVERY: 1-3 WEEKS, £35
Larger items that cannot be boxed such as large pots and furniture will be sent with a trusted independent courier company.
COLLECT IN STORE, FREE
Pick-up of your item(s) can be scheduled free of charge from our store.
LOCAL DELIVERY, 1-14 DAYS, £20
Service for large items only (minimum spend £150). As a thanks for supporting a small local independent business, we can offer a local delivery option for customers within 25 miles of our store. This includes Arundel, Chichester, Worthing and Portsmouth. Please enquire before purchasing.
Delivery options are confirmed at checkout.
We aim to dispatch most orders the same or next day. As an independent business we currently ship larger items with our tracked courier once a week.
Once processed we will email you a notification when your items will be shipped and provide you with the shipping information.
For Royal Mail Signed For Second Class, your order should arrive between 2-3 days and will require a signature upon delivery. Should a signature not be received, your parcel will be taken to your local post office depot and it will be your responsibility to arrange collection or redelivery (no cost) on an alternate day - this will need to be done within 2 weeks or your order will be sent back to us. If you need your items more urgently, please contact us via email (patinaHQ@gmail.com) or by live chat and I will endeavour to send your items First Class or Next Day Delivery.
For courier delivery, please inspect items upon delivery. Acceptance of item delivery is assumed that the customer is satisfied and that no damage has occurred in transit. Please note, due to the nature of some of our items, not all can be insured for delivery, such as pottery and antiques.
The goods will be delivered to the address provided by the customer.
Costs which are incurred due to incorrect address information may be passed on to the customer. We shall not be liable for delays or other disadvantages resulting from an incorrect address.
Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any inconvenience that may result from the delay.
International delivery can potentially be arranged on request; please contact us to enquire.
We kindly ask that you take your time before making a purchase to avoid returns. If you do need to return an item, please email us to request a return within 10 days of receiving you order. We are unable to accept returns without prior written consent.
Please note that as we are a small business, we are unable to cover the cost of returning items to us, or refund the original postage cost. Items must be sent back within 14 days of purchase and must be in the same condition as they were when they were sent out to you.
Once we have received the return, the item(s) will be checked and then a refund will be processed. Refunds can only be made to the card used as original payment and will take up to 7 days to be credited back to you.
When returning items by post, the parcel and its contents are your responsibility until they reach us. This does not affect your statutory rights. We would recommend you use a registered postal service and please retain the proof of postage. We cannot be held responsible for returned goods being lost or damaged in transit.
Please note, we are not able to refund or exchange any skincare products.
If you have any questions regarding delivery, store collection, or returns, please feel free to email us and we'll be happy to help.