delivery + returns.

delivery.

Covid-19 update

Your online orders are enabling our small business to keep going at this difficult time, and we're incredibly grateful for your support. While there are still restrictions in place, we're processing and sending orders as quickly as possible but please be aware that your order may take slightly longer than usual to get to you.

All postage prices are to UK mainland; please enquire first for areas such as Scottish Highlands and Islands. International delivery can be arranged on request; please email or use chat function to enquire.

SMALL ITEMS: 2-3 DAYS, £3.95

Small items like ceramics, stationery, candles and totes will be sent using Royal Mail Signed For Second Class.

 

MEDIUM ITEMS: 2-3 DAYS, £4.95

Medium-sized items like prints, throws and cushions will be sent via Royal Mail Signed For Second Class.

 

LARGE ITEMS: 2-3 DAYS, £8.95

Large or heavy items will be sent via Royal Mail Signed For Second Class or Tracked Courier.

 

FRAGILE ITEMS: 3-5 DAYS, £10

Fragile vintage items such as our small/medium-sized antique pots and vases will be carefully wrapped and shipped via Royal Mail/Parcel Force on a tracked delivery service.

 

LARGE/HEAVY FRAGILE ITEMS: 1-3 WEEKS, £45

Larger items that cannot be boxed such as large antique pots and furniture will be sent with a trusted independent courier company. 

 

MONTHLY LONDON DROP-OFF SERVICE: 1-4 WEEKS, £15

Service for large items only (minimum spend £100). As a thanks for supporting a small local independent business and to ensure larger, heavier fragile items arrive in one piece, we also offer the chance to utilise our monthly drop-off service to London for a set fee of £15 per item. Dates to be arranged in advance with clients. Please use the chat function or send an email to confirm before purchasing. 

 

COLLECT IN STORE: FREE

Pick-up of your item(s) can be scheduled free of charge from our store.  

 

LOCAL DELIVERY: 1-14 DAYS, £15

Service for large items only (minimum spend £100). As a thanks for supporting a small local independent business, we can offer a local delivery option for customers within 25 miles of our store. This includes Arundel, Chichester, Worthing and Portsmouth. We also offer once-monthly fragile item drop-offs to London for a set fee of £15. Please enquire before purchasing. 

 

Delivery options are confirmed at checkout.

 

We aim to dispatch most orders the same or next day. As an independent business we currently ship larger items with our tracked courier once a week. 

 

Once processed we will email you a notification when your items will be shipped and provide you with the shipping information. 

 

For Royal Mail Signed For Second Class, your order should arrive between 2-3 days and will require a signature upon delivery. Should a signature not be received, your parcel will be taken to your local post office depot and it will be your responsibility to arrange collection or redelivery (no cost) on an alternate day - this will need to be done within 2 weeks or your order will be sent back to us.

 

For courier delivery, please inspect items upon delivery. Acceptance of item delivery is assumed that the customer is satisfied and that no damage has occurred in transit. Please note, due to the nature of some of our items, not all can be insured for delivery, such as pottery and antiques. 

 

The goods will be delivered to the address provided by the customer. 

Costs which are incurred due to incorrect address information may be passed on to the customer. We shall not be liable for delays or other disadvantages resulting from an incorrect address.

 

Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any inconvenience that may result from the delay.

 

International delivery can potentially be arranged on request; please contact us to enquire. 

 

returns.

Should you wish to return anything to us, please contact us by email within 14 days. We are unable to accept returns without prior written consent.

 

As a small business, we are unable to cover the costs you incur by returning unwanted goods – these costs are to be paid by the customer. Items must be sent back within 14 days of purchase and must be in the same condition as they were when they were sent out to you.

 

Once we have received the return, the item(s) will be checked and then a refund will be processed. Refunds can only be made to the card used as original payment and will take up to 7 days to be credited back to you.

When returning items by post, the parcel and its contents are your responsibility until they reach us. This does not affect your statutory rights. We would recommend you use a registered postal service and please retain the proof of postage. We cannot be held responsible for returned goods being lost or damaged in transit.

 

Please note, we are not able to refund or exchange any skincare products.

 

damaged/faulty items.

All of our products are carefully inspected before sending, and great care is taken in the packaging to ensure that all items reach you in perfect condition.

 

In the unlikely event that you receive a damaged or faulty item, please let us know as soon as possible by emailing us and include your order number and preferred contact details. We will then do our best to resolve the situation as quickly as possible. Please do not send items back without contacting us first.

 

Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected upon return, when we will decide whether to accept the item as faulty. We recommend you use a registered postal service as we cannot be held responsible for goods being lost during delivery. Please also retain the proof of postage as we will require this for our records and in order to reimburse you the correct amount. If we are unable to provide you with a replacement for any reason, we will be happy to refund you in full.

 

Should you receive an incorrect item, please follow the above procedure. You will reimbursed the cost of returning to us.

If you have any questions regarding delivery, store collection, or returns, please feel free to email us and we'll be happy to help.

customs + duties.

Orders shipped outside of the UK may be subject to import taxes, customs duties and other fees levied by the destination country. All orders are delivered duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at time of delivery. Patina may provide the international shipper with the product details, including cost, as well as customer name and address or other contact details, so that the information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country.