terms + conditions.
Our site and products are provided subject to the following terms and conditions.
By continuing to use our site, you agree to the terms set out below so please read them carefully.
If you have any questions about our products, ordering from us, or our delivery and returns policy please contact us by emailing us.
This store is owned and operated by Patina. We are based in the UK, at 21A High Street, Bognor Regis, West Sussex, PO21 1RS.
Our products are sold online in limited quantities and availabilities.
We endeavour to show all our products as true to life as we can, however, please take into account that our pictures may not be to scale so always check measurements in the product info tab. Although we try to reproduce colours as accurately as possible there may be some alteration depending on your computer screen or the photography. As most of our products are handmade, slight colour and size variations will occur in each piece, particularly for ceramics.
Please note, our vintage products are preloved and each one is unique with its own imperfections and character. They may show signs of age such as small scratches, rust, dinks and dents.
Please contact us if you have any specific questions about an item and we will answer to the best of our ability.
All of our prices are in GBP (£).
Our prices are subject to change at any time, without prior notice.
When you place an order with us you will receive a confirmation email to let you that we have received your order. Please ensure you keep this email as we may need you to refer to it, should there be any issues with your order.
All orders are subject to availability and confirmation of the order.
In the unlikely case of an error on the website, we will try to contact you as early as possible to resolve the issue but we reserve the right to correct any errors and inaccuracies, update any information and/or cancel orders where necessary without prior notice.
We accept payment from all major credit and debit cards, or via PayPal.
Payment will be debited from your account prior to the order being dispatched to you. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. In the event of a card refusal, we will not accept the order. In this case we will not be liable for delay or non delivery.
All communication between our payment system and the cardholder is made through an encrypted SSL-line (Secure Socket Layer).
We will not have any access to your data that is exchanged in connection with the purchase. All personal contact information is held strictly confidential. We guarantee no other persons will have access to any of your personal information or payment details.
All postage prices are to UK mainland; please enquire first for areas such as Scottish Highlands and Islands.
SMALL PRODUCTS: 2-3 DAYS, £2.95
Small items like stationery, cosmetic pouches and totes will be sent using Royal Mail Signed For Second Class.
MEDIUM PRODUCTS: 2-3 DAYS, £4.50
Medium-sized items like candles, prints, throws and cushions will be sent via Royal Mail Signed For Second Class.
TRACKED COURIER: 3-5 DAYS, £8
Heavier rugs and fragile vintage items will be shipped via Royal Mail/Parcel Force on a tracked delivery service.
INDEPENDENT COURIER DELIVERY: 1-3 WEEKS, £35
Larger items that cannot be boxed such as large pots and furniture will be sent with a trusted independent courier company.
COLLECT IN STORE, FREE
Pick-up of your item(s) can be scheduled free of charge from our store.
LOCAL DELIVERY, 1-14 DAYS, £20
Service for large items only (minimum spend £150). As a thanks for supporting a small local independent business, we can offer a local delivery option for customers within 25 miles of our store. This includes Arundel, Chichester, Worthing and Portsmouth. Please enquire before purchasing.
Delivery options are confirmed at checkout.
We aim to dispatch most orders the same or next day. As an independent business we currently ship larger items with our tracked courier once a week.
Once processed we will email you a notification when your items will be shipped and provide you with the shipping information.
For Royal Mail Signed For Second Class, your order should arrive between 2-3 days and will require a signature upon delivery. Should a signature not be received, your parcel will be taken to your local post office depot and it will be your responsibility to arrange collection or redelivery (no cost) on an alternate day - this will need to be done within 2 weeks or your order will be sent back to us.
If you need your items more urgently, please contact us via email (patinaHQ@gmail.com) or by live chat and I will endeavour to send your items First Class or Next Day Delivery.
For courier delivery, please inspect items upon delivery. Acceptance of item delivery is assumed that the customer is satisfied and that no damage has occurred in transit. Please note, due to the nature of some of our items, not all can be insured for delivery, such as pottery and antiques.
The goods will be delivered to the address provided by the customer.
Costs which are incurred due to incorrect address information may be passed on to the customer. We shall not be liable for delays or other disadvantages resulting from an incorrect address. Occasionally, circumstances beyond our control can delay the delivery date. We cannot accept liability for any inconvenience that may result from the delay.
International delivery can potentially be arranged on request; please contact us to enquire.
Should you wish to return anything to us, please contact us by email before shipping your item back to us. We are unable to accept returns without prior written consent.
As a small business, we are unable to cover the costs you incur by returning unwanted goods – these costs are to be paid by the customer. Items must be sent back within 14 days of purchase and must be in the same condition as they were when they were sent out to you.
Once we have received the return, the item(s) will be checked and then a refund will be processed. Refunds can only be made to the card used as original payment and will take up to 7 days to be credited back to you.
When returning items by post, the parcel and its contents are your responsibility until they reach us. This does not affect your statutory rights. We would recommend you use a registered postal service and please retain the proof of postage. We cannot be held responsible for returned goods being lost or damaged in transit.
Please note, we are not able to refund or exchange any skincare products.
All of our products are carefully inspected before sending, and great care is taken in the packaging to ensure that all items reach you in perfect condition.
In the unlikely event that you receive a damaged or faulty item, please let us know as soon as possible by emailing us and include your order number and preferred contact details. We will then do our best to resolve the situation as quickly as possible. Please do not send items back without contacting us first.
Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected upon return, when we will decide whether to accept the item as faulty. We recommend you use a registered postal service as we cannot be held responsible for goods being lost during delivery. Please also retain the proof of postage as we will require this for our records and in order to reimburse you the correct amount. If we are unable to provide you with a replacement for any reason, we will be happy to refund you in full.
Should you receive an incorrect item, please follow the above procedure. You will reimbursed the cost of returning to us.
When using our website, we want our customers to feel confident that their personal information and credit card data is protected. At Patina we are committed to providing our customers with a safe and secure shopping experience.
We treat all personal information as highly confidential and will never pass on any information to third parties. We do not have any access to, or ability to store, your payment details.
Any personal information that is collected online is securely stored and never shared with any third parties. We only ask for the necessary personal details which are required in order to process your order. We take appropriate precautions and follow industry best practices to make sure this information is not lost, misused, accessed, disclosed, altered or destroyed.
We will only use the information that we collect about you lawfully and will not pass it onto third parties, or send you marketing emails unless you have chosen to receive updates by signing up to our mailing list. We will not email you in the future unless you have given us your consent, or it is directly relevant to an order you have placed. You can also unsubscribe to our mailing list at any time, either by using the unsubscribe button on our newsletters or by contacting us and asking to be removed.
Our online store is hosted by Wix, who provide us with an online e-commerce platform. Your data is stored securely through Wix's data storage and databases.
All content and images on this site have been created by Patina, and/or the makers that we work with. Please do not use or reproduce any images or words, without our prior consent.